F.A.Q'S

Frequently

Asked

Questions

HAVE A QUESTION?

here are some of our

CAN I GET A CUSTOM ORDER?
I am not currently accepting any custom orders

CAN YOU RUSH MY ORDER?
I may be able to speed up your order if you notify me when or before you purchase. If you need your order rushed, you can choose to pay for overnight courier shipping. Contact Munkybuns with your mailing address for a quote.

CAN YOU SHIP FOR LESS OR FOR FREE?
No, all of my quoted shipping prices are the counter price that I pay. I do not inflate those prices, or make money on shipping.
Also, I do not ship any monkey orders without tracking.


I AM NOT IN CANADA...WHAT ABOUT DUTY AND TAXES?
Remember that my company is located in Canada. If you are importing your item into a different country, you may get a bill for duties and taxes from your country's customs department. This is a fee that is beyond my control, and Munkybuns is not responsible for any duty, tax or fees incurred while importing an item.

DO YOU DO REPAIRS TO WELL-LOVED OR ACCIDENT PRONE MUNKYBUNS?
If you are able to get your monkey to me, I am able to fix many issues. Popped seams, reattaching tails/arms and small holes are fixed for free, and larger fixes such as damage due to pet chewing, or unfortunate lawnmower incidents are fixed at a rate of $25 an hour.

ARE YOUR SOCK MONKEYS PET FRIENDLY?
NO!!! My toys are not dog or cat toys!!!! They are made from socks, and will not hold up to dog chewing or cat scratching. Socks are a knit, and if they are bitten or clawed, they will easily get holes and runs. Also, my friends are filled with polyester stuffing which can be dangerous for pets if ingested.

CAN I WASH MY SOCK MONKEY IN THE WASHING MACHINE?
My suggestion for care of your Munkybuns sock monkey is to spot clean when possible. Oxy cleaners that require little to no rubbing are best for small smears and stains on your stuffed friends. if your monkey is in need of some more "complete" cleaning, you can hand wash your friend with a small amount of vinegar in the water (to stop colour fade and bleeding as well as pilling of the sock and felt). Rinse, gently squeeze excess water, and put in the washer for a quick spin (don't leave in for the whole cycle...just to get excess out). Take out, reshape and hang or lie on a drying rack till dry.
I have put my kids sock monkeys in the washer before with no damage, but if possible, hand wash. If you do want to wash in the machine, be CERTAIN to place in a mesh laundering bag. HOWEVER, please know, washing machines can pose a danger to sock monkeys, even if only to create more wear and tear on them than is necessary.
***IF YOUR SOCK MONKEY HAS ACCESSORIES that are attached, HATS, CLOTHING OR IS HIGHLY DETAILED, SPOT CLEAN ONLY***


DO YOU SELL YOUR PRODUCT THROUGH ANY RETAILERS?
I currently do not sell my product at any retailers. You can purchase my monkeys on my Etsy site exclusively.


DO YOU OFFER DISCOUNTS?
I believe that I have fairly priced my product for the amount of time and materials that go in to creating my toys. To be fair to ALL my customers, and to guarantee that everyone gets treated equally, I do not offer discounts upon request, on my sock monkeys.

CAN I PURCHASE YOUR PRODUCT FOR RESALE IN MY STORE?
No. If it is discovered that my product is being purchased for resale without my knowledge, I will immediately stop sales with the purchaser.

WOULD YOU CONSIDER SELLING YOUR PRODUCT WHOLESALE FOR RESALE?
I am not currently accepting any wholesale clients.


HOW MANY PEOPLE WORK FOR MUNKYBUNS?
Just me! Cherie. I am the one and only Monkey Maker! I am the shipper, receiver, web designer, shop keeper, Monkey maker, tutu tie-er, email writer, graphic designer, show booker, tax filer, book keeper, studio cleaner, supply manager and not to mention mom to 3 awesome kids, and a wife to the best husband in the world. I couldn't do it without the support of my incredible man, and I wouldn't do it without the loving support of my kids.

DO YOU EVER SLEEP?
No. The Monkey Business does not allow sleep. :)

Thank you for supporting my crazy Sock Monkey endeavor! It means more than you could ever know!
If there are questions that have not been answered on this page, please do not hesitate to send me a message and ask!! Maybe your question will end up on my FAQ page!


Thanks!